FAQ 2018-03-01T20:54:01+00:00


Most RACK products will ship 3-5 days (excluding holidays and weekends) after order is received. If your items is being re-stocked, the RACK carrier company will submit an estimated ship date.

The RACK carrier systems is a 100% owned and operated Canadian company, based in Vancouver, British Columbia.

We have a 15 day EASY return policy upon receipt as long as the product is not used, damaged or altered in any form. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fee unlike other companies Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages.

Damaged, defective, and incorrect products will be refunded or exchanged at no cost to you. However, for any returns that is not the result of the RACK carrier systems error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee incurred by the RACK carrier systems. The RACK carrier systems does not charge restocking fee.

The RACK carrier systems is dedicated to providing our clients exceptional products that are quality tested and guaranteed against defects in materials and workmanship. Unopened items, with a receipt, in original packaging and returned within 15 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.

To view the RACK carrier systems full warranty, click below.

full warranty detail

The TR1701 Kayak carrier overall height is 10.3/4 inches (27.3 cm) above your vehicles cross-bars, not including your boat height. It is the responsibility of the purchaser to check the overall height once the rack has been installed.

Any personal information received is kept in strict confidence. Personal information is never shared with any third parties.

After we receive and complete inspection of the product, the RACK carrier systems will complete the refund transaction within 2-3 business days of receiving the product. Please note it may take longer for the refund to appear on your statement depending on the financial institution.

If Any Question or Queires Please Contact Us

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